Orientation Quiz Answers

Question 1: What are energy points?
Answer: All of the above.

Energy points are the behind-the-scenes system that determines where the teachers fall on the subject lists. We award energy points for getting multiple lesson bookings with the same student, sending lesson invitations, getting 5-star reviews, and posting in our forum.

Question 2: What is NOT a recommended way to get started on Lessonface?

Don't send Lessonface students your phone number, email, website, or other messages about how to contact you outside of the Lessonface platform. Once teachers have established retention on Lessonface we allow them to include such information in their messaging, but especially as you're just getting started, if we see that you send students your direct contact information we will mark your profile private, as, especially for new teachers, it can be a sign of bad faith. It also means we can't understand all of your communications in times that there may be a misunderstanding about scheduling where our guarantee comes into play, and our business model just doesn't leave a lot of room there. Of course students whom you refer to Lessonface you can message with however you like. We do encourage that you share your referral link. Respond to student inquiries (check out the "i" icon in the left-hand menu). Invite students to lessons. And definitely respond quickly if you get student messages and bookings, keeping your communications with Lessonface students on Lessonface.

Question3: What is the Lessonface business model?
Our platform fee is only 7.5% of 1:1 lessons booked. If we referred the student to you, there is an additional 7.5% referral fee. So if you refer the student, the fee is only 7.5%. We keep our fees so low by featuring and promoting great teachers who students rate highly and book with time and again.

Question 4: How do I find out more info about my new student contacts?
You can find out more information about a student by clicking on their name in your contacts. Not all students fill out their profile on the site, but some do, as well as upload a photo and add goals.

Question 5: What should a teacher do when a student sends a message, books a lesson, or a trial?
Answer: Respond affirmatively. Responding quickly and affirmatively to messages, welcoming to new lesson bookings, and acquisitive to trial lessons (like, sending a message that says "Thanks for booking a trial! I'm excited to speak with you. So I can be prepared to make the most of the session, would you let me know what your goals are for taking lessons?)

Question 6: A student booked a lesson and something had just come up for that time and you can't make it the lesson! What is the best strategy for dealing with this?
Answer: Try to work it out. Here's the truth: Lessonface will work better for all of us if you are proactive. You are always welcome to contact support if you run into bugs or have other questions or concerns, but for standard procedures like rescheduling a lesson it's great if you can hit the reschedule link on the lesson and do it yourself. And cancelling a lesson, especially the first lesson, is one of the easiest ways to lose the student entirely. People tend to take it personally, even though we know you don't mean it that way. We HIGHLY recommend just rescheduling a lesson that you can't make, if you absolutely can't make it, and either just before or just after you reschedule sending a message to the student explaining the new plan.

Question 7: What is NOT a Lessonface policy?
Answer: Automatic recording, or student recording

Recordings of 1:1 lessons do not happen automatically, and do require action on the part of the teacher (clicking that record button via the Zoom interface). Students LOVE to get recordings. So please do ask them if they'd like the lesson recorded, and hit that record button if it's a go.

The other policies here are accurate: All booked lessons on Lessonface are paid. Our cancellation/rescheduling policy is 24 hours before the lesson. Teacher payments go out on Fridays for lessons acknowledged by midnight on Thursday.

Question 8: Are open inquiries just for me?

Open inquiries are visible to all featured teachers of that subject. So bring your A game in your responses.

Question 9: What to do in a no-show:

We believe teachers should be paid for the time they teach, or showed up to teach a lesson, and you can acknowledge lessons to be paid for which you showed up and the student did not (and did not give 24 hours notice). As we are humans, there may be situations where you want to choose to be lenient, in which case you should reschedule the lesson, not acknowledge it, which triggers the payment, or cancel it, which sends the credits back to the student. It is a good idea to send the student a message over Lessonface when you're in the lesson and they're not, as maybe they've just lost track of time. This is also a nice time to use the recording feature, so the student knows you were there, and gets a little something for their lesson fee. Cancelling feels harsh, typically, from the student point of view. We'd recommend cancelling a lesson only if you do not want to teach the student now or later.