Trust Center | Lessonface

Trust Center

Contact Us for Immediate Assistance: 

  • Chat with us at the bottom of any page on the site, during our live chat hours. 
  • Call us toll-free within the US at 800-211-7058 or directly at 718-577-2100. 
  • Email jess@lessonface.com

Lessonface Frequently Asked Questions:

General

Students

Teachers

General

How do I coordinate my time zones to schedule through Lessonface?

Lessonface translates all the schedules you will see on the site into your local time. This is why it is important to check your time zone when you register as a Lessonface user. The times that you see in a teacher's calendar are their availability in your time zone. You do not need to convert those times further.

If you travel and want to view your schedule in a different time zone, go to "My Settings" and you can adjust the time zone in your account.

How is payment handled through Lessonface?

Lessonface accepts major credit cards for payment, and uses Stripe, a secure payment gateway, to collect the payments. Payment for lessons occurs at the time of booking. Many teachers offer discounts for booking multiple lessons, and those details are shown on the payment page. Payments are made to the teachers after the lesson is successfully completed. 

We have a money-back guarantee for the first lesson. If you are unhappy with your first lesson with any teacher, for any reason, let us know within two days of attending the lesson, and we will set you up with a replacement teacher, or, if you prefer, fully refund the lesson fee.

How much does it cost to take lessons on Lessonface?

Lesson fees are set by teachers, and range from $10 per 30 minute lesson on up. Teachers' fees are displayed on their teaching page. Discounts may be available for booking multiple lessons at once. The discounts available will be listed on the payment page. 

Will we be using Skype?

Lessonface users typically use the video chat platform built into Lessonface. It's a platform especially suited for music lessons, with great tonal range, minimal latency, and good audio and video quality. You can launch into the live video chat session directly through your Lessonface account. Students who strongly prefer other video conference systems: let your teacher know your preference, and go for it. Read more about how to video chat.

Is there a trial period?

Some teachers offer trial lessons and others do not. If the teacher does offer a trial lesson, there will be a button on his/her profile that says "Book Trial." To book a trial lesson, choose the duration that is listed as costing $0.00, choose a time and date that works for you, and confirm. Only one trial lesson per teacher, please, and remember that if you book a trial lesson, a real, live, experienced professional will be waiting for you on the platform at the scheduled time. Please respect the teacher's time, and only book a trial lesson if you are serious about attending it. If you accidentally book a trial and would like to cancel, you can do so from your Lesson Schedule.

Are group lessons available?

Yes, click here to see the schedule of group and master lessons that are currently taking enrollments.

How long is each lesson?

Teachers choose the durations that they want to offer. Most teachers offer 30, 45, and 60 minute lessons. Some also offer 15 and 90 min options. You can see the durations offered under "Lesson Duration (minutes)" on the teacher booking page. You can also use the filter to choose teachers who offer particular durations.

What is the cancellation policy for lessons?

Lessons must be canceled or rescheduled at least 24 hours prior to the lesson time, so that the other party may be notified in a convenient manner. More notice is always appreciated, and repeatedly waiting until 24.5 hours prior to the lesson start time to reschedule is not great etiquette, though technically permissable. To reschedule a lesson, go to the Lessons column in the Dashboard and click View All. Your upcoming lessons will be displayed in chronological order, and can be canceled or rescheduled by clicking on the lesson. If you need to cancel or reschedule a lesson, we encourage you to send a short message to your teacher (or student) explaining the circumstances.

Are there gift certificates on Lessonface?

Yes, you can create a gift certificate for music lessons any amount on Lessonface here.

Students

How do I start my lesson?

You will receive a reminder email 24 hours before your lesson start time that will contain a unique link to the session. You can use that link to join the lesson, or you can log into your Lessonface account and use the "Join" button that will appear 30 minutes before the lesson start time.

Will I get a refund if there was bad Internet connection and I was unable to have a successful lesson?

Yes, if it's your first lesson and you have a bad experience for any reason, we will refund your money. Let us know within two business days of attending the lesson unsuccessfully. We do encourage you to test your set-up before your first lessonso that you won’t spend lesson time addressing connectivity problems. When technical problems do arise during a lesson, teachers are typically very willing to reschedule and try again—that’s always an option. The goal is to get you connected and learning, but if it's not possible, you will get your money back. 

How do I pay my teacher on Lessonface?

With a major credit card. Sign into Lessonface (or register if you have not already), go to the teacher's profile, choose the lesson booking options, and then go through the check-out process. Payments are authorized at the time of scheduling, and charged at most the day before the lesson. The teacher is paid after the lesson has been successfully completed.

What equipment do I need to take a lesson on Lessonface?

You will need a computer or tablet with webcam that is connected to reliable high-speed Internet, and your instrument. It's a good idea to have a notebook and water handy as well so you don't have to spend lesson time getting them if they are needed. Click for more on how to video chat for your music lessons.

How do I choose a teacher on Lessonface?

Go to Find Your Teacher and use the search criteria to find the teachers best matched to your instrument, skill level, price range and availability. If you are interested in a particular teacher but would like to learn more about his/her approach prior to booking a lesson, feel free to send him/her a message. Furthermore, many teachers offer a free trial lesson—you will notice a “Book Trial” button on their profile page. Trial lessons are a great way to suss out your fit with a certain teacher without making a financial commitment. 

If you would prefer that teachers reach out to you instead of the other way around, describe what you are looking to learn here, and qualified teachers will be in touch.

How can I communicate with my teacher on Lessonface other than via video chat?

You can send any teacher on the site a message by going to their profile and entering a message in the message field on the bottom left hand side of the page.

How do I reschedule a lesson?

Log into your account and first go to Dashboard and then My Lessons. Next to your scheduled lessons there will be a button that says "Scheduled." If you click on it, you will see the option "Reschedule." Choosing "Reschedule" will take you to the teacher's calendar where you can choose a time to reschedule. If you need to reschedule a lesson, please do so at least 24 hours before the scheduled lesson time so that your teacher will not be inconvenienced. It is also recommended that you send a short message to your teacher explaining the circumstances behind the rescheduling.

Teachers

How do I register as a teacher?

Click the "Sign Up" button at the top right hand side of the page, and choose the "I'm a teacher" option to start the teacher application. If you have already registered try clicking here. 

How will Lessonface help me find students to teach?

Through extensive marketing efforts both online and offline, Lessonface increases the exposure of your teaching practice. The site also enables you to establish a clean, professional online presence easily and free of charge. Furthermore, Lessonface’s integrated video conference technology and user-friendly scheduling system allow you to extend a professional-quality teaching studio to your existing clientele. 

How much teaching experience do I need to be a teacher on Lessonface?

Our teacher application process is open to all qualified applicants. To teach on Lessonface, you must meet at least one of two criteria:
1) You have taught music for at least 2 years. 2) You have worked as a professional musician for at least 5 years.
Fitting the above qualifications does not guarantee a listing on Lessonface. As of August 2015, we accept about 40 percent of teacher applicants. Read more about applying to teach.

More information about teaching on Lessonface can be found here.

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