Trust Center | Lessonface

Trust Center

February 2nd 2017 update: Firefox is currently having issues connecting to the video system. Please use Chrome, Safari, or Internet Explorer instead for connecting to lessons until further notice. Thanks for your understanding as we fix this!
Download Chrome here.

Contact Us for Immediate Assistance: 

  • Chat with us at the bottom of any page on the site, during our live chat hours. 
  • Call us toll-free within the US at 800-211-7058 or directly at 718-577-2100. 
  • Email jess@lessonface.com

Lessonface Frequently Asked Questions:

General

Students

Teachers

General
How do I get started booking a lesson or choosing a teacher?
Lessonface makes it easy to find the perfect teacher. To get started, visit the Find Your Teacher page and use the filtering system to browse teachers for your instrument, at your skill level, at the times you are available. In order to view a teacher’s schedule, you will need to be registered with Lessonface and logged into your account. (If you haven’t registered yet, don’t worry—registration is free, and only takes a minute.) Once registered, you are free to begin booking lessons by choosing the booking options at the bottom right hand side of the teacher page; or, if you have questions, you may contact any teacher directly via the message box on his or her profile page. 

Does it cost money to register with Lessonface?
Registration is free and only takes a minute! We require registration in order to display teachers’ availability according to your time zone, and also to ensure that our teachers do not receive spam messages. Lesson fees vary, and are set by the teachers. Many teachers offer free trial lessons. Becoming a teacher is completely free, though all teachers must go through the Lessonface application process and meet our requirements for experience and background.

How do I coordinate my time zones to schedule through Lessonface?
Lessonface translates all the schedules you will see on the site into your local time. This is why it is important to check your time zone when you register as a Lessonface user. The times that you see in a teacher's calendar are their availability in your time zone. You do not need to convert those times further.

If you travel and want to view your schedule in a different time zone, go to "My Settings" and you can adjust the time zone in your account.

How is payment handled through Lessonface?
Lessonface accepts major credit cards for payment, and uses Stripe, an extremely secure payment gateway, to collect the payments. Payment for lessons is authorized at the time of booking, and charged the day before the lesson occurs. If a student or guardian books multiple lessons each lesson is charged the day before the lesson date. Payments are made to the teachers after the lesson is completed. 

We have a money-back guarantee for the first lesson. If you are unhappy with your first lesson with any teacher, for any reason, let us know within two days of attending the lesson, and we will set you up with a replacement teacher, or, if you prefer, fully refund the lesson fee.

How much does it cost to take lessons on Lessonface?
Lesson fees are set by teachers, and range broadly. Teachers' fees are displayed at the top of their teaching page. Exact lesson rates are displayed after you choose the topic and duration of the lesson.

Will we be using Skype?
Lessonface users typically use the video chat platform built into Lessonface. It's a platform especially suited for music lessons, with great tonal range, minimal latency, and good audio and video quality. You can launch into the live video chat session directly through your Lessonface account. Students who strongly prefer other video conference systems: let your teacher know your preference, and go for it. Read more about how to video chat.

Is there a trial period?
Some teachers offer trial lessons and others do not. If the teacher does offer a trial lesson, there will be a button on his/her profile that says "Book Trial." To book a trial lesson, choose the duration that is listed as costing $0.00, choose a time and date that works for you, and confirm. Only one trial lesson per teacher, please, and remember that if you book a trial lesson, a real, live, experienced professional will be waiting for you on the platform at the scheduled time. Please respect the teacher's time, and only book a trial lesson if you are serious about attending it. If you accidentally book a trial and would like to cancel, you can do so from your Lesson Schedule.

Are group lessons available?
Yes, click here to see the schedule of group and master lessons that are currently taking enrollments.

How long is each lesson?
Teachers choose the durations that they want to offer. Most teachers offer 30, 45, and 60 minute lessons. Some also offer 15 and 90 min options. You can see the durations offered under "Lesson Duration (minutes)" on the teacher booking page. You can also use the filter to choose teachers who offer particular durations.

What is the cancellation policy for lessons?
Lessons must be canceled or rescheduled at least 24 hours prior to the lesson time, so that the other party may be notified in a convenient manner. To cancel a lesson, go to the Lessons column in the Dashboard and click View All. Your upcoming lessons will be displayed in chronological order, and can be canceled or rescheduled using the buttons on the right. If you need to cancel or reschedule a lesson, we encourage you to send a short message to your teacher (or student) explaining the circumstances.

What are the benefits of an online music education?
There are so many. First and foremost is the joy and self-fulfillment that comes from learning to make music, or improving in making music. Additionally, countless studies have demonstrated music's benefits to developing and developed brain function, as well as social ability. Click for more on the benefits of music education and brain function. The online aspect of Lessonface brings the world of music teachers to your home or studio, making high-quality music education more accessible than ever before. 

Are there gift certificates on Lessonface?
Yes, you can create a gift certificate for music lessons any amount on Lessonface here.

Students
Will I get a refund if there was bad Internet connection and I was unable to have a successful lesson?
Yes, if it's your first lesson and you have a bad experience for any reason, we will refund your money. Let us know within two business days of attending the lesson unsuccessfully. We do encourage you to test your set-up before your first lessonso that you won’t spend lesson time addressing connectivity problems. When technical problems do arise during a lesson, teachers are typically very willing to reschedule and try again—that’s always an option. The goal is to get you connected and learning, but if it's not possible, you will get your money back. 

How do I pay my teacher on Lessonface?
With a major credit card. Sign into Lessonface (or register if you have not already), go to the teacher's profile, choose the lesson booking options, and then go through the check-out process. Payments are authorized at the time of scheduling, and charged at most the day before the lesson. The teacher is paid after the lesson has been successfully completed.

What equipment do I need to take a lesson on Lessonface?
You will need a computer or tablet with webcam that is connected to reliable high-speed Internet, and your instrument. It's a good idea to have a notebook and water handy as well so you don't have to spend lesson time getting them if they are needed. Click for more on how to video chat for your music lessons.

How do I choose a teacher on Lessonface?
Go to Find Your Teacher and use the search criteria to find the teachers best matched to your instrument, skill level, price range and availability. If you are interested in a particular teacher but would like to learn more about his/her approach prior to booking a lesson, feel free to send him/her a message. Furthermore, many teachers offer a free trial lesson—you will notice a “Book Trial” button on their profile page. Trial lessons are a great way to suss out your fit with a certain teacher without making a financial commitment. 

How can I communicate with my teacher on Lessonface other than via video chat?
You can send any teacher on the site a message by going to their profile and entering a message in the message field on the bottom left hand side of the page.

How do I reschedule a lesson?
Log into your account and first go to Dashboard and then My Lessons. Next to your scheduled lessons there will be a button that says "Scheduled." If you click on it, you will see the option "Reschedule." Choosing "Reschedule" will take you to the teacher's calendar where you can choose a time to reschedule. If you need to reschedule a lesson, please do so at least 24 hours before the scheduled lesson time so that your teacher will not be inconvenienced. It is also recommended that you send a short message to your teacher explaining the circumstances behind the rescheduling.

Teachers
How will Lessonface help me find students to teach?
Through extensive marketing efforts both online and offline, Lessonface increases the exposure of your teaching practice. The site also enables you to establish a clean, professional online presence easily and free of charge. Furthermore, Lessonface’s integrated video conference technology and user-friendly scheduling system allow you to extend a professional-quality teaching studio to your existing clientele. 

How much teaching experience do I need to be a teacher on Lessonface?
Our teacher application process is open to all qualified applicants. To teach on Lessonface, you must meet at least one of two criteria:
1) You have taught music for at least 2 years. 2) You have worked as a professional musician for at least 5 years.
Fitting the above qualifications does not guarantee a listing on Lessonface. As of August 2015, we accept about 40 percent of teacher applicants. Read more about applying to teach.

How do I cancel/reschedule a lesson?
In the Upcoming Lessons panel on your Dashboard, click the gear icon and select View All Upcoming Lessons. Your upcoming lessons will be displayed in chronological order, and each lesson may be canceled or rescheduled using the buttons on the right. Clicking Reschedule will take you to your calendar, where you can select a new lesson time. If you need to reschedule a lesson, be sure to do so at least 24 hours prior to the scheduled lesson time so that your student is not inconvenienced. It is also recommended that you send a message to the student explaining the circumstances behind the rescheduling. 

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