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Contact Us for Immediate Assistance: 

  • Chat with us at the bottom of any page on the site, during our live chat hours. 
  • Call us toll-free within the US at 800-211-7058 or directly at 718-577-2100. 
  • Email jess@lessonface.com
  • Report an issue here.

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Lessonface Frequently Asked Questions:

    General

    Students

    Teachers

    General

    How do I coordinate my time zones to schedule through Lessonface?

    Lessonface translates all the schedules you will see on the site into your local time. This is why it is important to check your time zone when you register as a Lessonface user. The times that you see in a teacher's calendar are their availability in your time zone. You do not need to convert those times further.

    If you travel and want to view your schedule in a different time zone, go to Settings > Site, and you can adjust the time zone in your account.

    How is payment handled through Lessonface?

    Lessonface accepts major credit cards and Paypal for payment. Payment for lessons occurs at the time of booking. Many teachers offer discounts for booking multiple lessons and other promotions for loyal and new students. Lessonface also offers a subscription option for students who want to ensure they hold onto their regular booking time. Subscriptions are further described below. In all cases, payments are made to the teachers after the lesson has occurred. 

    We have a money-back guarantee for the first lesson. If you are unhappy with your first lesson with any teacher, for any reason, let us know within two days of attending the lesson, and we will set you up with a replacement teacher, or, if you prefer, fully refund the lesson fee.

    Can I book just one lesson?

    Yes, though most students on Lessonface take many more than one! You can book lessons one at a time, or in bundles of 5, 10, 20, or by ‘subscription.’ It’s your option as the student.

    Is there a trial period?

    Some teachers offer trial lessons and others do not. If the teacher does offer a trial lesson, there will be a button on his/her profile that says "Book Trial." To book a trial lesson, choose the duration that is listed as costing $0.00, choose a time and date that works for you, and confirm. Only one trial lesson per teacher, please, and remember that if you book a trial lesson, a real, live, experienced professional will be waiting for you on the platform at the scheduled time. Please respect the teacher's time, and only book a trial lesson if you are serious about attending it. If you accidentally book a trial and would like to cancel, you can do so from your Lesson Schedule.

    What does it mean to subscribe to lessons on Lessonface?

    When you book a lesson on Lessonface, you will see options to book one lesson, multiple lessons (5, 10, 20), or to “subscribe.” Choose subscribe if you would like to ensure you keep your regular weekly lesson time on your teacher’s schedule and to simplify your billing. When you first subscribe, you’ll pay for the first month’s set of lessons. While the subscription is ongoing, three months of lessons will be visible in your schedule (most of which are not yet paid), and those will be marked as “subscribed.” Those times will then be blocked from the teacher’s schedule to other students. Three days before the end of the month, you’ll be charged for any lessons that are set up for the next month, less any already paid lessons and credits that you have in your account. You will receive an email notification a week prior to this charge occurring that will itemize the upcoming month’s lessons and amount due so that you can make scheduling changes as needed. Subscribed lessons, like other lessons on Lessonface, may be rescheduled with at least 24 hours notice to the teacher. Manage individual lessons in your subscriptions from your lessons page. Check the upcoming payment amount or cancel the subscription by going to your lessons page, then “View Subscriptions” or to Orders >> “View Subscriptions.” Subscriptions launched as a new feature on Lessonface in August 2018. Please note: Paypal payments are not an option for subscriptions. Please let us know if you have questions, comments, or concerns about this feature. Payment to the teachers is made as usual, or on the Friday following the completed lesson.

    How much does it cost to take lessons on Lessonface?

    Lesson fees are set by teachers, and range from $10 per 30 minute lesson on up. Teachers' fees are displayed on their teaching page. Discounts may be available. The discounts available will be listed on the teacher’s profile and checkout page. 

    Can I test out the video conference ahead of time?Video Test Room

    Yes. Lessonface offers Zoom video conferencing, built into our platform for ease and security. You get a unique join link for each lesson by email and by logging into Lessonface and clicking the lesson on your dashboard. You can test ahead of time by registering as a student or teacher (totally free, and takes about 30 seconds) and going to your video test room, which can be found under the circle icon on the top right (highlighted in the screengrab to the right). Students who strongly prefer other video conference systems: let your teacher know your preference, and go for it. Read more about how to video chat.

    Are group lessons available?

    Yes, click here to see the schedule of group and master lessons that are currently taking enrollments.

    How long is each lesson?

    Teachers choose the durations that they want to offer. Most teachers offer 30, 45, and 60 minute lessons. Some also offer 15 and 90 min options. You can see the durations offered under "Lesson Duration (minutes)" on the teacher booking page. You can also use the filter to choose teachers who offer particular durations.

    What is the cancellation and rescheduling policy for lessons?

    Lessons must be canceled or rescheduled with at least 24 hours notice to the teacher prior to the lesson time. More notice is always appreciated, and repeatedly waiting until 24.5 hours prior to the lesson start time to reschedule is not appreciated by your lesson counterpart, though technically permissable. To reschedule a lesson, go to the Lessons column in the Dashboard and click View All. Your upcoming lessons will be displayed in chronological order, and can be rescheduled by clicking on the lesson. If you need to cancel a lesson, notify your teacher by messaging them directly also with at least 24 hours notice, and more if possible. Including in a brief explanation of the circumstances is appreciated by your teacher as well.

    How does lesson unscheduling work?

    Lessons on Lessonface can be unscheduled. When a lesson is unscheduled, it will show on your lesson schedule with a "Schedule Pending" banner next to it. Any user can click on a schedule pending lesson to schedule it at any time, with the exception of teachers that don't have open availability slots and are responsible for handling their lesson scheduling themselves.

    Here are a couple of examples of when we recommend using the lesson unscheduling feature:

    You are a student and you are looking to take a short break from your lessons, but don't want to cancel them altogether;
    A previously scheduled lesson didn't take place for some reason and the teacher wants to let the student choose a new time for the lesson. Since the Lessonface system won't allow the lesson to be rescheduled by the student because the lesson has passed the 24-hour notice mark, unscheduling it will then enable the student to choose a new time for the lesson;

    When a lesson is canceled, the credits for the lesson go back automatically to the student's account, but still, the student needs to go through the checkout process to reconfirm the lesson if they wish to do so. Unscheduling the lesson allows the lesson to remain confirmed, without the need for the student to go through check-out one more time.

    As part of our 24-hour cancellation policy, students are only able to unschedule lessons up to 24 hours before the lesson time.

    You can view your "Schedule Pending" lessons by clicking the dropdown menu on the lesson schedule and switching to "Schedule Pending". Check out the screenshot below.

    How does lesson recording work?

    Lessons on Lessonface can be recorded for later review. Recording must be initiated each time, by the teacher.  In other words, for a lesson to be recorded, the teacher needs to click "Record" on the Zoom videoconference interface. If you want your lessons to be recorded, discuss this with your teacher. When recording is activated, you will see "Recording" on the screen with a blinking red circle.

    Multiple segments of the lesson can be recorded by starting and stopping, or a whole lesson can be recorded by just clicking once in the beginning of the lesson.  The recording process automatically stops when the meeting ends, and the video file is automatically attached to the lesson after 2-3 hours. You can find the video file(s) by going to the individual lesson, under the "Recordings"  tab. You will receive an email with the subject line “Lesson Updated” once the recording has been attached to your lesson and is ready to watch.

    Recordings should attach to your lesson automatically. If you expect a recording but do not see one on your lesson, click "Attach Recordings.” Due to a bug which we will address soon, if you press this button before the recording has completed processing, the recordings will not attach successfully. If this happens, contact us and we can recover the recording. (We can only recover recordings that were initiated in the lesson, so make sure your teacher does click the record button and you see the red button pop up in your video stream if you would like a recording of the lesson.)

    For the best experience viewing your lesson recordings, we recommend using Mozilla Firefox on computers and Google Chrome on mobile devices and tablets.

    We care about user privacy. Teachers and students can disable the recording feature entirely by going to Account (in the Profile submenu) on the green menu on the left-hand side. Once there, choose "Do not allow my lessons to be recorded for later review" on the "Site" tab. With that checkbox marked, the teacher won't have access to the "Record" button on the Zoom interface.

    Are there gift certificates on Lessonface?

    Yes, you can create a gift certificate for music lessons any amount on Lessonface here.

    Students

    How do I start my lesson?

    You will receive a reminder email 24 hours before your lesson start time that will contain a unique link to the session. You can use that link to join the lesson, or you can log into your Lessonface account and use the "Join" button that will appear 30 minutes before the lesson start time.

    Will I get a refund if there was bad Internet connection and I was unable to have a successful lesson?

    Yes, if it's your first lesson and you have a bad experience for any reason, we will refund your money. Let us know within two business days of attending the lesson unsuccessfully. We do encourage you to test your set-up before your first lesson, so that you won’t spend lesson time addressing connectivity problems. When technical problems do arise during a lesson, teachers are typically very willing to reschedule and try again. The goal is to get you connected and learning, but if it's not possible, you will get your money back. 

    How do I pay my teacher on Lessonface?

    With a major credit card or Paypal account. Sign into Lessonface (or register if you have not already), go to the teacher's profile, choose the lesson booking options, and then go through the check-out process. The teacher is paid after the lesson has been successfully completed.

    What equipment do I need to take a lesson on Lessonface?

    You will need a computer or tablet with webcam that is connected to reliable high-speed Internet, and your instrument. It's a good idea to have a notebook and water handy as well so you don't have to spend lesson time getting them if they are needed. Click for more on how to video chat for your music lessons.

    How do I choose a teacher on Lessonface?

    Go to Find Your Teacher and use the search criteria to find the teachers best matched to your instrument, skill level, price range and availability. If you are interested in a particular teacher but would like to learn more about his/her approach prior to booking a lesson, feel free to send him/her a message. Furthermore, many teachers offer a free trial lesson—you will notice a “Book Trial” button on their profile page. Trial lessons are a great way to suss out your fit with a certain teacher without making a financial commitment. 

    If you would prefer that teachers reach out to you instead of the other way around, describe what you are looking to learn here, and qualified teachers will be in touch.

    How can I communicate with my teacher on Lessonface other than via video chat?

    You can send any teacher on the site a message by going to their profile and entering a message in the message field on the bottom left hand side of the page.

    How do I reschedule a lesson?

    Log into your account and first go to Dashboard and then My Lessons. Next to your scheduled lessons, there will be a button that says "Scheduled." If you click on it, you will see the option "Reschedule." Choosing "Reschedule" will take you to the teacher's calendar where you can choose a time to reschedule. If you need to reschedule a lesson, please do so at least 24 hours before the scheduled lesson time so that your teacher will not be inconvenienced. It is also recommended that you send a short message to your teacher explaining the circumstances behind the rescheduling.

    Teachers

    How do I register as a teacher?

    Click the "Sign Up" button at the top right hand side of the page, use your email address to register (not one of the social accounts options) and choose the "I'm a teacher" option to start the teacher application. 

    How will Lessonface help me find students to teach?

    Through extensive marketing efforts both online and offline, Lessonface increases the exposure of your teaching practice. The site also enables you to establish a clean, professional online presence easily and free of charge. Furthermore, Lessonface’s integrated video conference technology and user-friendly scheduling system allow you to extend a professional-quality teaching studio to your existing clientele. 

    More resources:

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